IBIX5 Services
IBIX5 specialises in software selection, systems implementation and business process improvement.
Our objectives are to support our clients in the success of their business solutions. To achieve this we provide a range of services that deliver value across the project life cycle from project start up through to successful implementation and on-going support.
Our key skills in consultancy, project management and business analysis are delivered to support you both strategically and practically using proven methodologies, best practice and our experience.
IBIX5 recognises that each client project is unique and we work closely with our clients to understand specific needs and agree the most effective services to meet requirements and budgets. In practice this may range from a single assignment to visioning and planning your project with responsibilities for project management, design, data migration, integration, implementation and user training.
Our service framework is designed to deliver effectively when working solely with our client’s team or in synchronisation with our client’s chosen software vendor. Our experience in software delivery and implementation, applied to improve the client supplier interaction, has been proven to benefit project performance and success.
Our objectives are to support our clients in the success of their business solutions. To achieve this we provide a range of services that deliver value across the project life cycle from project start up through to successful implementation and on-going support.
Our key skills in consultancy, project management and business analysis are delivered to support you both strategically and practically using proven methodologies, best practice and our experience.
IBIX5 recognises that each client project is unique and we work closely with our clients to understand specific needs and agree the most effective services to meet requirements and budgets. In practice this may range from a single assignment to visioning and planning your project with responsibilities for project management, design, data migration, integration, implementation and user training.
Our service framework is designed to deliver effectively when working solely with our client’s team or in synchronisation with our client’s chosen software vendor. Our experience in software delivery and implementation, applied to improve the client supplier interaction, has been proven to benefit project performance and success.
Project Initiation & Planning
Project Initiation and Planning is the starting point and where we can help you in establishing the vision, strategy and the planning of your new CRM solution in a most timely and cost effective way.
In addition to consultancy clients have found our services efficient in producing the Business Case and facilitating the project start up with planning that includes a comprehensive Project Initiation Document (PID).
The Business Case sets the baseline, scope and expected return for business approval. Successful CRM solutions will only be measured against defined objectives, benefits and return on investment.
The Project Initiation Document (PID) takes as its starting point the Business Case and includes other information as appropriate for your specific project and stage. The document provides a robust definition of the project rules of engagement, such as resourcing and responsibilities, risk, communication and issue management with planning to the appropriate level
Project Initiation and Planning is the starting point and where we can help you in establishing the vision, strategy and the planning of your new CRM solution in a most timely and cost effective way.
In addition to consultancy clients have found our services efficient in producing the Business Case and facilitating the project start up with planning that includes a comprehensive Project Initiation Document (PID).
The Business Case sets the baseline, scope and expected return for business approval. Successful CRM solutions will only be measured against defined objectives, benefits and return on investment.
The Project Initiation Document (PID) takes as its starting point the Business Case and includes other information as appropriate for your specific project and stage. The document provides a robust definition of the project rules of engagement, such as resourcing and responsibilities, risk, communication and issue management with planning to the appropriate level
Project Management & Control
Ibix5 have the skills and experience combined with a proven methodology to help you implement a truly successful CRM solution. That may mean we have been working with you from project inception but we are equally comfortable and excited by the opportunity to join your team later to add momentum to your project.
Our methodology uses a scaleable but pared down version of Prince2 applying the disciplines in the most cost effective way.
Our project managers have experience across technologies and sectors, with significant data migration, systems integration and user implementation knowledge. However, each project is unique and we believe it is our communications and ability to resolve issues that make us successful in delivering projects on time, to specification and within budget.
We offer our services as your Project Manager or where you manage the project we can support you against specific briefs during the project. Our background as quality solution suppliers combined with our experience as end users gives us a full perspective on packaged solution supply and implementation that adds value to the quality and success of our client projects.
Ibix5 have the skills and experience combined with a proven methodology to help you implement a truly successful CRM solution. That may mean we have been working with you from project inception but we are equally comfortable and excited by the opportunity to join your team later to add momentum to your project.
Our methodology uses a scaleable but pared down version of Prince2 applying the disciplines in the most cost effective way.
Our project managers have experience across technologies and sectors, with significant data migration, systems integration and user implementation knowledge. However, each project is unique and we believe it is our communications and ability to resolve issues that make us successful in delivering projects on time, to specification and within budget.
We offer our services as your Project Manager or where you manage the project we can support you against specific briefs during the project. Our background as quality solution suppliers combined with our experience as end users gives us a full perspective on packaged solution supply and implementation that adds value to the quality and success of our client projects.
Business Requirements Specification
A business requirements specification fulfills two key needs. It provides an agreed business requirement against which software products and vendors can be assessed and selected. It also provides a clear specification that must be fulfilled within the project design and implementation stage.
Working with the client’s original brief or Business Case, IBIX5 will investigate, review and document the detailed business needs. This involves the organisations strategic use of CRM, its communications strategy, business and process requirements.
The opportunity to review and document business processes offers benefits in:
A business requirements specification fulfills two key needs. It provides an agreed business requirement against which software products and vendors can be assessed and selected. It also provides a clear specification that must be fulfilled within the project design and implementation stage.
Working with the client’s original brief or Business Case, IBIX5 will investigate, review and document the detailed business needs. This involves the organisations strategic use of CRM, its communications strategy, business and process requirements.
The opportunity to review and document business processes offers benefits in:
- Improving customer service and gaining competitive advantage
- Ensuring your business processes support your current business needs
- Supporting business process improvement programmes
- Providing an up to date requirement for software procurement
Software Selection
Your choice of software solution and supplier is critical to success.
We can manage your software selection process on your behalf or alternatively use our valuable experience and knowledge to prepare tender requests, evaluate responses and negotiate the most beneficial supply of software and services.
Your choice of software solution and supplier is critical to success.
We can manage your software selection process on your behalf or alternatively use our valuable experience and knowledge to prepare tender requests, evaluate responses and negotiate the most beneficial supply of software and services.
Systems Design & Implementation
The programme of work necessary to implement a successful CRM solution can be diverse and challenging and is an obvious pull on resources when all other work must continue as normal. This is reality in that the business must take ownership and implement any new solution to be successful.
However, in addition to our project management we can help by offering hands on consultancy working in your team as required.
Our expertise and resources are cost effective in supporting your project and typical activities include:
The programme of work necessary to implement a successful CRM solution can be diverse and challenging and is an obvious pull on resources when all other work must continue as normal. This is reality in that the business must take ownership and implement any new solution to be successful.
However, in addition to our project management we can help by offering hands on consultancy working in your team as required.
Our expertise and resources are cost effective in supporting your project and typical activities include:
- design and configuration
- analytics and reporting
- data migration
- systems integration
- designing test plans
- user acceptance testing
- training
- user roll-out and documentation
On-going Support & Development
Solutions and software products need to develop to keep up with market and business requirements.
IBIX5 offer ongoing support and development reviews to help you continue to get the most out of your CRM investment through both technology and business practices.
Support activities or reviews can be tailored to your specific business or system issues, a performance or upgrade review or be part of a business process improvement programme.
Solutions and software products need to develop to keep up with market and business requirements.
IBIX5 offer ongoing support and development reviews to help you continue to get the most out of your CRM investment through both technology and business practices.
Support activities or reviews can be tailored to your specific business or system issues, a performance or upgrade review or be part of a business process improvement programme.
At IBIX5 we take pride in the success of our clients. Our strong commitment to your business means our consultants share your business objectives and work as part of your business environment. We are productive, professional and we enable growth by the valuable transfer of knowledge.